At Nova Psychedelics, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and return policy to address any issues you may encounter.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • Unopened and Unused: The product must be in its original, unopened packaging and in the same condition as when you received it. We cannot accept returns for products that have been opened, used, or tampered with for health and safety reasons.

  • Return Window: You must request a return within 14 days of receiving your order. After 14 days, we are unable to accept returns.

How to Initiate a Return

If your item meets the eligibility criteria and you wish to return it, please follow these steps:

  1. Contact Us: Reach out to our customer support team at admin@novapsychedelics.com or (310) 692-4812 to request a return. Please provide your order number and a brief explanation of why you are returning the product.

  2. Receive Return Authorization: Our team will review your request and, if approved, will provide you with a Return Authorization (RA) number and instructions on how to return the product. Please do not send the product back without an RA number, as it will not be processed.

  3. Package and Ship the Product: Carefully pack the product in its original packaging, including all accessories and documentation. Write the RA number on the outside of the package and ship it to the address provided by our customer support team. We recommend using a trackable shipping method to ensure that your return reaches us safely.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will process the refund to your original method of payment within 5-7 business days.

  • Partial Refunds: In some cases, partial refunds may be granted (e.g., for items that are returned with minor damage or missing components).

  • Non-Refundable Items: Certain items are not eligible for refunds, including gift cards and products purchased during clearance or final sale events.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, please contact our customer support team within 14 days of receiving your order. We will provide instructions on how to proceed with the exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including any shipping costs associated with the return. Please provide photos of the damaged or defective item to help us resolve the issue quickly.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please check with your bank or credit card company first, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [Insert Email Address] for further assistance.

Shipping Costs for Returns

  • Customer Responsibility: Unless the return is due to our error (e.g., incorrect or defective item), you will be responsible for paying the shipping costs for returning the item.

  • Non-Refundable Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a defective or incorrect product.

International Returns

For international orders, the return process is the same. However, please note that you are responsible for any shipping costs, duties, or taxes associated with returning the product to us.

Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to contact our customer support team at:

We are here to help and ensure that your experience with Nova Psychedelics is a positive one.